Shipping policy
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.
During high order volumes, processing may be delayed by a few days. If there is a significant delay, we will notify you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: 5–12 business days
- Express Shipping (if available): 3–7 business days
Delivery times are estimates and may vary depending on your location and customs delays.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Customs, Duties & Taxes
We are not responsible for any customs duties, taxes, or additional fees applied to your order. These charges are the responsibility of the customer and may vary by country.
Incorrect Address
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. Please double-check your shipping details before placing your order.
Lost or Delayed Packages
We are not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances. If your package is significantly delayed or lost, please contact us at [your support email], and we will assist you in resolving the issue.
Contact Us
If you have any questions about your order or shipping, please contact us at:
support@velareve.com